Hi Adam, Thanks for taking the time to get in touch. Occasionally, users tell us that even though they bid before the countdown ended on their browser, their bids did not get placed and the auction ends. In these instances, the most likely explanation is so-called "Internet lag times". These are time-delays in the transfer of data between your PC and our servers. Mostly those delays (lags) occur because single parts of the internet connection are overloaded. This, unfortunately, is a general problem with the internet. There are a few ways of helping minimise this problem: * While bidding on Swoopo do not download large data such as video or audio files from the internet. * Don't send emails with large attachments while bidding on Swoopo. * Make sure that no other users such as family members, etc. are using the internet while you are bidding. I'm very sorry your bid wasn't registered by the Swoopo servers in time. To be absolutely certain that you avoid the problem of "Internet lag times" don't leave your bidding until the last second, or better still, use the BidButler to place your bids. You might be interested in reading more about internet lag times on Wikipedia - http://en.wikipedia.org/wiki/Internet_lag. I hope this clears things up, but if not, please don't hesitate to get back in touch. You'll also find lots of helpful information at http://uk.swoopo.com/help.html -Julie Swoopo UK customer support

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Swoopo Lagging Issues

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